Terms and Conditions

1. About these terms

These terms and conditions explain the rules that apply when you visit or use the Trust in Dog website.

By using this website, you confirm that you accept these terms and agree to comply with them. If you do not agree with these terms, please do not use the website.

Additional terms may apply when you book or purchase a service from Trust in Dog. Where applicable, those terms will be provided to you separately before your booking or purchase is confirmed.

2. About Trust in Dog

This website is operated by Trust in Dog.

3. Using this website

You may use this website for lawful, personal and non-commercial purposes.

You must not:

• use the website in any way that breaks applicable laws or regulations;
• attempt to gain unauthorised access to the website, its server or related systems;
• introduce viruses, malicious code or other harmful material;
• interfere with the normal operation or security of the website;
• use automated systems to copy, scrape or extract website content without permission;
• impersonate another person or provide information that is deliberately false or misleading; or
• use any website content for commercial purposes without written permission from Trust in Dog.

We may suspend, restrict or withdraw access to the website where we reasonably believe that these terms have been breached or that the website, its users or our systems may be at risk.

4. Website information

The information provided on this website is intended for general information and educational purposes. We take reasonable care when preparing and maintaining our content, but we do not guarantee that all information will always be complete, accurate or up to date.

Website content should not be treated as a substitute for advice based on an individual assessment of your dog, your circumstances and your environment.

Dog behaviour, temperament, health and responses to training can vary considerably. Information that is appropriate for one dog may not be suitable for another.

5. Dog health and welfare

Trust in Dog does not provide veterinary diagnosis or treatment unless this is expressly stated and delivered by an appropriately qualified veterinary professional.

You should seek advice from a veterinary surgeon if you have concerns about your dog's health, pain, medication, mobility, nutrition or any sudden or unexplained change in behaviour.

In an emergency, contact your veterinary practice or an emergency veterinary service immediately. Do not rely on information provided through this website in place of urgent professional assistance.

6. Training and behaviour information

Any training exercises, behaviour information or practical suggestions published on this website must be used responsibly and with proper consideration for the safety and welfare of the dog, handler, other people and other animals.

You remain responsible for supervising and controlling your dog and for deciding whether a particular activity is suitable for your circumstances.

Where a dog has displayed aggression, severe fear, guarding behaviour, unpredictable behaviour or behaviour that could create a risk of injury, you should obtain individual professional advice before attempting exercises described on the website.

No particular result can be guaranteed. Outcomes may be affected by factors including the dog's health, history, environment, temperament, consistency of training and the participation of the dog's owner or handler.

7. Bookings and services

Information displayed on the website about services, availability, timescales and prices is provided as a general guide and may be changed from time to time.

Submitting an enquiry or booking request does not automatically create a contract or guarantee availability. A booking will only be confirmed when Trust in Dog has accepted it and provided confirmation to you.

Any service-specific terms, including payment requirements, cancellation arrangements, rescheduling rules and responsibilities during appointments, should be provided during the booking process or in a separate service agreement.

Where there is a conflict between these website terms and the specific written terms supplied for a booked service, the service-specific terms will apply to that service.

8. Prices and payments

Prices shown on the website are stated in pounds sterling unless otherwise indicated. We may update our prices at any time, but changes will not normally affect a booking that has already been accepted at an agreed price.

Any applicable taxes, additional charges or payment requirements will be explained before a booking or purchase is confirmed.

Payment terms for individual services are: [TO BE COMPLETED OR REPLACED WITH A LINK TO THE SERVICE BOOKING TERMS].

9. Cancellations and rescheduling

The cancellation and rescheduling policy for booked services is: [TO BE COMPLETED].

Nothing in these terms limits any cancellation, refund or other legal rights that you may have under applicable consumer law.

10. Intellectual property

Unless otherwise stated, Trust in Dog owns or is licensed to use the intellectual property rights in this website and its content. This includes its text, branding, graphics, photographs, videos, downloads, training materials and website design.

You may view website pages and print or download reasonable extracts for your own personal, non-commercial use.

You must not, without prior written permission:

• republish substantial parts of the website;
• sell, license or commercially exploit website content;
• modify training materials and present them as your own;
• remove copyright, trademark or ownership notices;
• use photographs, videos, graphics or branding belonging to Trust in Dog; or
• reproduce website content for use in another business, course, publication or service.

11. Reviews, comments and submitted content

Where you submit a review, testimonial, image, comment or other content, you confirm that you have the right to provide it and that it is accurate to the best of your knowledge.

Submitted content must not be unlawful, threatening, abusive, discriminatory, defamatory, misleading or infringe another person's privacy or intellectual property rights.

We may moderate, decline to publish or remove submitted content where we reasonably consider it inappropriate, unlawful or unrelated to our services.

We will obtain any permissions reasonably required before using identifiable client photographs, videos or testimonials for public marketing purposes.

12. Links to other websites

This website may contain links to websites, products or services operated by third parties. These links are provided for information and convenience only.

Trust in Dog does not control third-party websites and is not responsible for their availability, security, content, services or privacy practices. The inclusion of a link does not necessarily mean that we endorse the third party.

You should review the terms and privacy information of any third-party website before using it or providing personal information.

13. Website availability and security

We aim to keep the website available and operating securely, but we cannot guarantee that access will always be uninterrupted or error-free.

We may suspend, withdraw, update or change any part of the website for maintenance, security, operational or business reasons.

You are responsible for using suitable security software and for protecting your own device, accounts and internet connection.

14. Our responsibility to you

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We do not exclude or limit any rights or remedies that cannot lawfully be excluded under consumer protection legislation.

Subject to those protections, Trust in Dog will not be responsible for loss or damage caused by:

• use of general website information without obtaining appropriate individual advice;
• failure to follow instructions or safety guidance provided to you;
• inaccurate or incomplete information supplied by a website user or client;
• the actions or behaviour of an animal that could not reasonably have been predicted or prevented;
• third-party websites, services or materials; or
• events outside our reasonable control.

If you use this website for business or professional purposes, Trust in Dog will not be responsible for loss of profits, revenue, business opportunities, anticipated savings, goodwill or other indirect business losses.

15. Personal information

We process personal information in accordance with our Privacy Policy.

Information about the cookies and similar technologies used by this website can be found in our Cookie Policy.

16. Changes to these terms

We may update these terms from time to time to reflect changes to the website, our services, our business practices or applicable legal requirements.

The latest version will be published on this page together with the date it was last updated. You should review these terms periodically when using the website.

17. Governing law

These terms and any dispute arising from your use of the website are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory legal protections and may be entitled to bring proceedings in the courts of the part of the United Kingdom in which you live.

18. Contact us

Questions about these terms can be sent to: